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Keep the caller on the line and attempt to get as much information as possible. Ask for the message to be repeated to confirm it. If possible, record the message.
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When will the device go off?
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Where the device is located (including floor)?
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What the device looks like?
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What exactly did the caller say?
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Estimated sex and age of caller?
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Observe the caller's voice. Were there any distinctive characteristics of callers speech, accent, or language? Note if the caller's voice was:
- calm
- slow
- loud
- stutter
- rapid
- soft
- laughter
- disguised
- deep breathing
- accent
- lisp
- cracked
- cough
- nervous
- nasal
- raspy
- angry
- excited
- deep
- clearing throat
- normal
- distinct
- crying
- slurred
- ragged
- speech impediment
- whispering
- familiar (if so, who did it sound like)?
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Listen for background noises. Background noises may give a clue as to the location of the caller.
- street noises
- animal noises
- car sounds
- PA system
- music
- crockery
- factory machinery
- other machinery
- other voices
- house noises
- no noise at all
- any other noises
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Inform the caller that the building is occupied and the detonation of a bomb could result in death or serious injury to many innocent people.
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Immediately after the caller hangs up, call 911 and relay the information you received and have observed.
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If the device is on campus, call Public Safety at 319-296-4234.
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If evacuation is required, gather all your belongings and leave the building in an orderly fashion and report to your designated emergency assembly point.
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Follow instructions of emergency services personnel.